How to Tell If You’ve Hired the Wrong Cleaning Company

Hiring a cleaning company is essential to maintaining a clean and healthy business environment. However, not all cleaning companies are created equal.

Some are better than others, while some are downright terrible. Hiring the wrong cleaning company can be a nightmare for your business. Poor cleaning services, lost productivity, and damage to your reputation are potential consequences.

This article will discuss how to identify if you have hired an unsuitable cleaning company. It will also provide advice on how to deal with the issue.

1. Lack of Communication

When hiring a cleaning company, it’s crucial to ensure that they have effective communication channels. Lack of communication can lead to misunderstandings, missed cleaning schedules, and unsatisfactory service. A good cleaning company will have a responsive customer service team that addresses your concerns promptly. They should also be able to provide regular updates on the cleaning progress and be open to feedback.

If you’ve hired someone unresponsive to your questions or concerns, it’s time to consider finding a new one. Effective communication is essential for a successful and long-term relationship with your cleaning company.

2. Poor Quality of Work

The quality of work is essential when picking a cleaning service. A good cleaning company will always provide high-quality cleaning services that meet your expectations. The cleaners should be able to thoroughly clean all areas of your facility. They should leave it spotless and free of dirt and debris.

It is evident that you have hired the wrong company if they cannot meet your cleaning standards. Going behind dirt and grime is also an indication that something is not right.

Additionally, refrain from settling for subpar cleaning services that could negatively impact your business. Find a cleaning company that values quality work and takes pride in its cleaning services.

3. Unreliable Services

Reliability is a crucial factor when hiring a cleaning company. Unreliable services can cause significant disruption to your business operations and even impact your reputation. The cleaning company you’ve hired isn’t dedicated to delivering satisfactory services.

They often miss scheduled cleanings and tasks. This shows their lack of commitment. Finding a cleaning company that values reliability and punctuality is essential to ensure your facility is always clean and well-maintained.

Furthermore, avoid risking your business by continuing to work with an unreliable cleaning company. Look for a professional and trustworthy cleaning company that can provide consistent and top-quality cleaning services for your business.

4. Lack of Training

A cleaning company that fails to provide its employees with proper training is a recipe for disaster. Improperly trained employees can damage your property or use the wrong cleaning products, potentially harming your employees or clients. Hiring a firm that does not provide its employees with proper training is a sign that you chose the wrong one.

5. Inadequate Equipment and Supplies

Hiring a cleaning company is important. Make sure they have the necessary equipment and supplies for your facility. Ensure they are up-to-date so they can meet your cleaning needs. Outdated equipment and inadequate supplies can hamper their ability to deliver the desired level of cleanliness.

If the company lacks the necessary tools to clean your facility effectively, you’ve made the wrong choice. A professional cleaning company should invest in modern equipment and utilize appropriate supplies to ensure efficient and thorough cleaning.

6. Lack of Insurance

Hiring a cleaning company without insurance poses significant risks to your business. If an employee is injured while working on your premises, you could be held responsible for their medical costs. You may also face legal consequences. This financial burden can be detrimental to your business.

Realizing the cleaning company you engaged lacks insurance coverage is concerning. To prioritize your company’s safety, you must seek a new cleaning service.

7. Unprofessional Behavior

When hiring a cleaning company, it’s essential to ensure that they exhibit professional behavior at all times. If the employees are rude, disrespectful, or unprofessional, it can negatively impact your business’s reputation. Customers who witness unprofessional behavior may form negative opinions of your business, leading to lost revenue and a damaged reputation. It is essential to work with a cleaning company that values professionalism and trains its employees to behave appropriately.

Notice any unprofessional behavior from the cleaning company’s employees? It is time to switch to a new company. They should value professionalism and respect your business’s reputation. Remember, a professional cleaning company can help enhance your business’s reputation and ensure your facility is always clean and well-maintained.

8. Unresponsive to Complaints

As a business owner or manager, you must ensure your facility is clean and well-maintained. Hiring a cleaning company can come with its own set of challenges.

If you have voiced your concerns, it is essential that they respond promptly. Work together to resolve any issues. A good cleaning company will take your complaints seriously. They will work with you to identify the cause of the problem. Finally, they will help you find a solution.

The cleaning business you have chosen should be attentive and responsive to your complaints. This is a sign that they are committed to providing excellent services. It also indicates that you have made the right choice in hiring them. Finding a cleaning company that values your feedback and is committed to providing top-quality services to meet your needs is crucial.

Questions to Ask a Cleaning Company Before Hiring

1. Inquiring about Their Experience and Expertise

Before hiring a cleaning company, one must inquire about their experience and expertise. Ask about the years they have been in business, the types of facilities they have cleaned, and if they have experience cleaning facilities similar to yours. It’s also important to ask about their training and certifications to ensure they know the latest cleaning techniques and safety procedures.

2. Discussing the Range of Services They Provide

When hiring a cleaning company, discussing the range of services they provide is essential. You want to ensure they offer all the services you need, such as floor cleaning, window cleaning, and restroom cleaning. It is essential to inquire if the company offers any extra services, such as carpet cleaning or pressure washing. Additionally, ask if there are any extra charges for these services.

3. Clarifying Pricing, Billing, and Cancellation Policies

Prior to choosing a cleaning service, it’s vital to clarify their pricing, billing, and cancellation policies. Ask about their pricing structure, including if they charge by the hour or by the job. It’s also important to ask about their billing policies, such as how often they bill and if they offer any discounts for regular cleaning services. Finally, ask about their cancellation policies to ensure you won’t be charged if you need to cancel a cleaning appointment.


Hiring a cleaning service is a big decision that might affect your company’s performance. The wrong cleaning firm might result in subpar cleaning, lost productivity, and even damage your reputation. By paying attention to the indicators mentioned in this article, you can confidently assess whether your current cleaning company needs to be replaced or not.

Choose a cleaning company that matches your needs and gives the degree of care that your company deserves by completing your research.

Looking for reliable and professional commercial cleaning services in Springfield? Look no further than Clean Impact LLC! Our experienced cleaners are dedicated to providing top-quality cleaning services for your business. Contact us today to schedule your next cleaning appointment and experience the Clean Impact difference!

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