Customer Service
Clean Impact LLC’s Dedication to Exceptional Customer Service
GREAT CUSTOMER SERVICE STARTS WITH THE GUY IN THE BOWTIE
DO YOU LOVE BEING TREATED GREAT?
Think back to a great customer service experience. How did you feel? You felt valued and appreciated right? Remarkable customer service really stands out; it’s something you remember.
At Clean Impact customer service is our #1 priority. We are revolutionizing the cleaning industry by focusing on our customer’s experience.
SAY BYE-BYE TO...
Not getting your calls returned
It sucks when your cleaning company doesn’t call you back
ARGUING ABOUT CLEANING OVERSIGHTS
Did your cleaning company call you a liar again?
SWEEPING IT UNDER THE RUG
Many cleaning companies think problems will be forgotten or just go away
SAME DAY SERVICE
Get it fixed within hours
SAY HELLO TO…
YOUR CALLS RETURNED AND ANSWERED WITH CARE
You will feel great talking to the Clean Impact Team.
WE MISSED IT, WE FIX IT POLICY
It’s just that simple, if you say we missed it we will fix it. There’s no fuss about it!
ISSUES FIXED IN A FLASH
We are NOT bashful with our team. We talk to them and address issues head-on. They all know our standards are very high.
NOT HAVING TO WAIT DAYS OR WEEKS TO FIX PROBLEMS
We will be there the same day (often within an hour) to fix any concerns. No one’s perfect!
FEELING LIKE A ROCKSTAR
We want to make you happy. If you need to call us, you get the respect you deserve.
We understand problems need to be addressed immediately. Issues don’t just fix themselves; good leadership and a remarkable team fixes them.
In reality, most cleaning companies are afraid to address issues with their employees. They’re afraid the employee will pout or walk off.
Our standards are much higher at Clean Impact! One of our core values is BE HUMBLE. This means our cleaning team is receptive to feedback. We’re always looking for ways to be better. We know that more is caught than is taught. We want our families and customers to catch us being remarkable.
Making others feel great with the best customer service is a great way to model being HUMBLE.
TOP-TIER EXPERIENCE DRIVEN BY UNMATCHED DEDICATION
We Hire The Right People
All of our team members go through a rigorous hiring and training process. Meaning only the best show up to your facility.
Personal Growth Is Our Priority
We help our employees show up better in their personal lives. We offer monthly mastermind classes for: Budgeting, Finances, Mindfulness, Better parenting, and Meditation to name a few.
Leading By Example
We hold our team to high standards but not only that, we lead by example through personal excellence.
Empowered To Be Remarkable
We empower our team to go above and beyond for you, and we reward their exceptional efforts.
Accountability
We encourage our team to live up to their potential. If we notice them slipping we have a conversation to refocus their energy.
Getting your job done right is our priority, but never at the expense of treating you with respect and kindness.
Hot Cocoa On Cold Days
We Treat Your Team To Grandma’s Homemade Recipe.
Feedback Surveys
We leave surveys on desks to ensure your team gets an opportunity to be heard and valued.
Sno Cone Surprises
We might bring a sno cone truck to boost your team’s day!
Thoughtful Check-ins
We’ll contact you from time to time to ask how we can improve. (No spam, just care).
Random Acts Of Kindness
From Bob in the mailroom to Kathy at the reception desk, we leave small gifts to make everyone feel appreciated.
Feedback Surveys
We leave surveys on desks to ensure your team gets an opportunity to be heard and valued.
Hot Cocoa On Cold Days
We Treat Your Team To Grandma’s Homemade Recipe.
Sno Cone Surprises
We might bring a sno cone truck to boost your team’s day!
Random Acts Of Kindness
From Bob in the mailroom to Kathy at the reception desk, we leave small gifts to make everyone feel appreciated.
Thoughtful Check-ins
We’ll contact you from time to time to ask how we can improve. (No spam, just care).
KINDNESS IS CRITICAL
Pursuing Personal Excellence.
Providng Remarkable Services
- We might treat your team to hot chocolate on cold days – We even make it from scratch using grandma’s recipe.
- We leave random surveys on desks to get cleaning feedback from your team. Any concerns will be fixed and your employees will feel valued.
- We might bring you a snow cone truck and give free snowcones to your staff. Think about the production increase after all that sugar!.
- We will start the conversation – We’ll send emails asking if there’s anything we can do to be better (we don’t spam or send a bunch of crap; we just like to check in from time to time).
- We leave random gifts of appreciation on desks. It could be Bob in the mailroom or Kathy at the reception desk. We want everyone to share in the Clean Impact experience.
Bottom line is you get a 100% satisfaction guarantee. You will be valued and respected if you partner with Clean Impact.
Are you ready for the best customer experience imaginable?
Clean Impact LLC proudly serves all of Illinois, including Chatham, Rochester, Jacksonville, Springfield, Decatur, Athens, Auburn, Riverton
The Trust we've earned
CONTACT US
Take the hassle out of cleaning-discover how Clean Impact can keep your space spotless.
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