Customer Service
Do You Love
Being Treated Great?
Think back to a great customer service experience. How did you feel? You felt valued and appreciated right? Remarkable customer service really stands out; it’s something you remember.
At Clean Impact customer service is our #1 priority. We are revolutionizing the cleaning industry by focusing on our customer’s experience.
Gone Are The Days Of:
Not returning phone calls
It sucks when your cleaning company doesn’t call you back
Arguing about cleaning oversights
Did your cleaning company call you a liar again?
Brushing it under the rug (pun intended)
Many cleaning companies think problems will be forgotten or just go away.
Waiting days or weeks to fix issues
You’re paying for a service right?
Feeling inferior
Did your cleaning company make you feel bad for calling them?
Here Are The Days Of:
Getting your phone calls answered and returned with respect and compassion
You will feel great talking to the Clean Impact Team.
You say we missed it; we don’t question it, we just come fix it
It’s that simple!
Great communication
We are NOT bashful with our team. We talk to them and address issues head-on. They all know our standards are very high.
Not having to wait days or weeks to fix problems
We will be there the same day (often within an hour) to fix any concerns. No one’s perfect!
Feeling like a rockstar
We want to make you happy. If you need to call us, you get the respect you deserve.
We understand problems need to be addressed immediately. Issues don’t just fix themselves; good leadership and a remarkable team fixes them.
In reality, most cleaning companies are afraid to address issues with their employees. They’re afraid the employee will pout or walk off.
Our standards are much higher at Clean Impact! One of our core values is BE HUMBLE. This means our cleaning team is receptive to feedback. We’re always looking for ways to be better. We know that more is caught than is taught. We want our families and customers to catch us being remarkable.
Making others feel great with the best customer service is a great way to model being HUMBLE.
How can Clean Impact offer
Award-Winning Customer Service?
We hire the right people
We encourage our team to live up to their potential. If we notice them slipping, we have a conversation to refocus their energy.
How can Clean Impact offer
Award-Winning Customer Service?
We leave random surveys on desks to get cleaning feedback from your team. Any concerns will be fixed and your employees will feel valued
We might bring you a snow cone truck and give free snowcones to your staff. Think about the production increase after all that sugar!
We will start the conversation – We’ll send emails asking if there’s anything we can do to be better (we don’t spam or send a bunch of crap; we just like to check in from time to time).
We leave random gifts of appreciation on desks. It could be Bob in the mailroom or Kathy at the reception desk. We want everyone to share in the Clean Impact experience.
Bottom line is you get a 100% satisfaction guarantee. You will be valued and respected if you partner with Clean Impact.
Are you ready for the best customer experience imaginable? Call now to start the conversation.
Clean Impact LLC proudly serves all of Illinois, including Chatham, Rochester, Jacksonville, Springfield, Decatur, Athens, Auburn, Riverton