Since we are human and sometimes make mistakes, we must have a proper tactic to solve problems when they arise. What’s the best way to do this? Have an open and friendly line of communication.
I’ve heard too often that complaints to a cleaning company are not treated tastefully. The cleaning company feels inconvenienced by the phone call and reacts with an abrasive solution. This causes the customer to feel bad about calling and voicing their concern about a cleaning issue. So next time, they don’t call when there’s an issue. And they don’t call again when the next issue arises. This continues until the building is filthy and the customer is left angry and looking for a new cleaning solution.
Do you remember how stressful it was looking for, interviewing and onboarding a new cleaning company? This is precisely why many customers just continue to suffer through uncomfortable phone calls about missed details. They continue to suffer through dirt, dust and germs throughout their office. They continue to suffer with the time-drain of stressing about the commodity of a clean office. It doesn’t have to be this way.
When looking for a new cleaning company, don’t just look for the cheapest or for “someone who can clean”. Everyone knows how to clean (this is low value). Look for a company that has exceptional customer service. A company that will solve any problems with one friendly phone call. A company where the owners are local and invested in the community. When a company values their reputation, they will do what it takes to make you happy.
Remember, cleaning isn’t just cleaning. The real value is the partnership between the cleaning company and the client. Look for professionalism and training to ensure you get the best possible service. Look for technology and systems that provide accountability. And look for owners and teams who genuinely care about people. There is a real value to this. Save time, reduce stress and remove the anxiety of your yearly search for a new cleaning company.